Senior IT Operations Analyst

Job Description

Requires in-depth conceptual and practical technical knowledge of IT operations. Works independently with minimal guidance. Understands key business drivers and builds knowledge of the company, processes and customers. Configures, installs, maintains and upgrades computer systems hardware and software. Restores files or systems by designing, writing and implementing back-up procedures. Provides operational support for the organizations information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and back-ups and monitors batch processes. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedure. Contributes to delivery of team goals through personal efforts or through influence over team members.Company Overview: Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applicationsPosition Overview:The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.As a member of IT Operations team, you be involved in all aspects of IT automation and monitoring. Associate will be involved in development of IT tools and process automation with a focus on reducing and elimination of manual tasks. As an Automation Engineer, associate will work closely with other business and IT teams to help discover and eliminate problems by gathering requirements and implementing process and technology automation.Will work Under moderate supervision, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule.We are looking for Software Engineer/Programmer/IT Automation engineer with the following technical skills

• 5 years of relevant IT experience as a system administrator or developer or programmer
• PowerShell scripting knowledge is must.
• Experience in Python and other scripting language is preferred.
• Experience supporting production Infrastructure environments, On-Call support, and working within an ITSM control structure
• Experience in use of restful APIs, systems integrations, and their use in automation
• Experience with monitoring via API, WMI, SNMP, SSH, and tools (e.g. SolarWinds, New Relic APM, Instana, Splunk, Dynatrace, etc.)
• Experience working in both public and private cloud environments
• Experience working in various operating systems such as Linux, and Windows Server(preferred)
• Practical experience of Datacenter buildouts using automation.
• Proven track record in supporting all aspects of technology needs from start-up through maintenance
• Demonstrated ability to conceive and deliver a broad range of technology solutions to solve complex global application problems desired
• Hands on Experience on Microsoft Azure and Azure Devops.Knowledge of IAAS/PAAS on Windows Azure Cloud Platform
• Knowledge of Azure ILB/AppGateways/Traffic Managers
• Worked on On prem Infra to Cloud migration projects.
• Troubleshooting issues with Windows servers.
• Experience on deploying application like Web apps, Web Services and application hosted on IIS/Azure Service Environments/Azure service Fabric.
• Hands on Experience on IIS administration.
• Knowledge of application deployment and Build Repo tools like Azure Devops/Teamcity/GIT/Jenkins/Octopus/Bladelogic.
• Knowledge on Kubernetes is preferred.
• ITIL certified is a preference.
• Good Understanding about Networking tools and Network related troubleshooting.
• Good understanding on storage and backup administration
• Good Understanding and troubleshooting skills on Active Directory
• ITIL experience and experience on Release and Build deployment experience
• Understanding of app and infra monitoring tools.
• Experience on Application Operations and Azure Devops skills are preferred.

RESPONSIBILITIES

• As a member of a team, contribute to the design and implementation of IT automation with a focus on service delivery
• Leverage development experience to improve upon monitoring and alerting on applications and business processes through use of events, metrics and log analytics with a focus on self-healing
• Find area of weakness and drive change utilizing existing tools or creation of new processes
• Assist in process of selecting tools that improve IT service while simultaneously working to reduce the quantity of tools in use
• Implement automated CI/CD pipelines
• Embed with waterfall-centric teams to drive adoption of DevOps practices and tooling
• Evangelize automation throughout the software pipeline
• Implement dashboards and metrics
• Provide team guidance on agile and DevOps practices
• Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection preferably tools provided by Microsoft itself.
• Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
• Analyze and monitor performance bottlenecks and key metrics to optimize software and system performance.
• Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime
• Design and deploy Azure IaaS and PaaS solution automation based on a range of Azure technologies and services
• They will be instrumental in deployment and automation of various workloads to Azure and automation using Azure PowerShell, ARM Templates, Azure Automation

Relationships and engagement:Implements Team engagement/ good communications with Team and relevant stakeholders, for example handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.Job Qualifications & ExperienceEducation:

• Preferred: Bachelors degree in Computer Science, or a related field
• Preferred Domain Expertise Certificates depending on role:
• Azure Certified
• Windows Certified
• PowerShell scripting is must

Experience

• More than 03 years Scripting/programming experience
• More than 03 years experience within an IT Operations Role
• More than 02 years experience working with Cloud Computing

Other Knowledge, Skills, Abilities or Certifications:

• Experience in migrating services to Public Cloud (Azure)
• IT Automation
• PowerShell scripting or any other scripting

Soft Skills Required

• Excellent analytical and problem-solving abilities
• Excellent communication and presentation skills
• Strong client-service orientation
• Sound business acumen and strategic skills
• Excellent oral, written and interpersonal communication skills; including strong presentation skills.
• Strong client-service orientation
• A positive attitude and the ability to thrive in a collaborative environment.
• Outstanding organizational skills
• Ability to collaborate effectively at all levels and functions

Seniority:

• Individual Contributor

Other Duties

• Performs other duties as assigned by IT Manager

,

Keyskills :
customer relationsreportingmisslaaccountsnew relicdata centerweb serverskey metricsweb servicesdrive changestatements of work sow