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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Position summary:
This position is responsible for handling incident- based escalations from the automated and human submission sources. This person will work closely with peers from the SRC, engineering teams, and RD teams to provide support and guidance during incident management. They will play an integral role to providing technical support, coordination, and assistance through all portions of an incident including but not limited direct resolution, coordinating escalation assistance, and reporting out/tracking post event remediation items.
Principal duties and responsibilities:
Knowledge, skills and qualifications -
Education: Bachelors degree in Computer Science, Engineering, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission critical systems.
Minimum years of work experience: 5
Required skills:
Preferred skills:
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
,Keyskills :
microsoftsqlserver storageareanetwork sqlserver linuxserver musicmaking windowsserver ciscoswitches eventmanagement activedirectory computerscience webtechnologies monitoringtools missioncritical technicalsupport storedprocedures highavaila