Senior System Support Analyst

Job Description

GENERAL DUTIES & RESPONSIBILITIESProvides 24 x 7 on-call support for all assigned production-related systems. Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface. May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed. Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems. Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary. Assists in documenting current policies and procedures. Represents team on cross-functional teams for production, support and development activities. Performs specialty production processing. Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations. Performs monthly and quarterly SOX testing. Interacts with internal departments to deliver solutions. Interprets and presents data and conclusions to management as needed. Improve methodologies used in the job. Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the basic principles, processes, phases and roles of application development methodologies Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies Knowledge of testing tools and quality control requirements Knowledge of programming languages Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting Demonstrated knowledge of company products and services Excellent analytical, problem-solving and time management skills Ability to successfully manage multiple concurrent tasks Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Ability to work well in a fast-paced, high stress team environment Ability to work independently and intuitive ability to prioritize assignments Must be dependable and able to meet and fulfill obligations Excellent customer service skills that build high levels of customer satisfaction for internal and external customers Willingly shares relevant technical and/or industry knowledge and expertise with other resources Must be highly flexible and adapt to changing priorities Must be extremely detail-oriented and thorough in completing tasks Willing to take on responsibilities and challengesFIS JOB LEVEL DESCRIPTIONAdvanced professional role. Highly-skilled with extensive proficiency. Leads IT support group activities and provides analytical and technical assistance to the support team. May coach and/or mentor junior System Support Analysts and support staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Generates statistical reports and analyses for management. Monitors team activity for quality control. Provides recommendations for enhancements to department processes and procedures. Maintain current operational procedures. Actively participates in all phases of product development to ensure a smooth transition into production for the users, clients and support personnel. Manages and administers the change management process. Develops audit utilities to verify data integrity. Coordinates and executes code installations. Works with business units to quality control applications. Administers application logins. Performs monthly user access audits by application. Creates and executes queries for one-time extraction of data. Sets up and tests interface files. Coordinates and prioritizes requests/tickets among team members. Executes system processes not yet ready for hand-off to operations and reviews results. Maintains support test areas and utilities. Works with external and internal auditors on SOX, SSAE16 and internal audits. Works with DBAs to modify databases and schemas. Identifies complex problems and develops, evaluates and implements solutions. Develops and designs effective system-generated reports. Prepares detailed analyses of processes and procedures. Performs operational analyses of procedures. Develops and maintains training material.,

Keyskills :
performance tuningauditingautomationbackup recoverybrmssoftware quality controlmanagement information systemssystem supportbusiness unitsonline privacyquality control