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Senior Technical Writer

3.00 to 4.00 Years   Pune   22 Oct, 2019
Ciena India
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Writing
EmploymentTypeFull-time

Job Description

What will you do at Ciena Blue Planet Senior Technical WriterCiena is looking for an skilled, highly motivated senior technical writer. We re looking for a problem solver with excellent language skills who will write easy-to-understand user guides and online help. You ll also create tutorials, configuration guides, and other user assistance to help our customers use our products.Responsibilities:

  • You will create and maintain user documentation for Blue Planet products.
General Activities:
  • Write, maintain, and improve customer documentation
  • Supplement documentation with relevant graphics and examples
  • Work with minimal direction toward predetermined goals, and be able to quickly become proficient with new tools and software
Collaboration with stakeholders
  • You will interact with developers and customers to identify and close gaps in documentation.
  • You will participate in our learning community, recognize trends and topics of interest, and create content that meets the needs of our customers.
Areas of impact
  • You ll be integral to the success of our customers.
Requirements
  • Excellent writing, editing, grammar, and verbal communication skills and a strong attention to detail
  • Experience writing for external audiences, and aptitude with both technical documentation and training guides
  • Ability to plan, schedule, and be flexible while meeting tight deadlines
  • BA/BS degree or equivalent practical experience
  • 3 years experience planning and writing customer-focused documentation for software audiences
  • Ability to meet tight deadlines with multiple deliverables
  • Great communication skills
  • Nice to have: Familiarity and comfort with Git, Markdown, and other documentation tools
Rewarding experience. Meaningful outcomes.Making a difference in peoples lives through design and implementation of leading network technologies. Thats what motivates us.A distinct way to workFree thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.What you can expect from us
  • You will receive notification of your successful application
  • Successful applicants will be contacted by Talent Acquisition for an initial discussion
  • If suitable you will be considered for the short list and our formal interview process
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Keyskills :
framemaker editing serassistance technicalwriter userdocumentation contentmanagement networkingstrategy talentacquisition projectadministration

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