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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Service / Installation / RepairNetwork / System Administration |
| EmploymentType | Full-time |
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills :Service Delivery,Service Desk ManagementKey Responsibilities : Act as the ongoing interface between the client and the system or application Dedicated to quality, using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledgeTechnical Experience : Technical knowledge of technical knowledge of Windows, Networking, Datacenters, Virtualization and Cloud etc Hands on experience of working on ITSM tools like ManageEngine, ServiceNow, BMC Remedy, etc Must have experiencing of handling large teams with complex processesProfessional Attributes : Good Communication Skills Both Written and Oral fluent English Good Logical understanding of the Issues reported Infrastructure Application Basic level of technical Infrastructure knowledge Hands-on on Service now or USMS ticketing tool Call Etiquettes Knowledge on ITIL Process or certificate,
Keyskills :
bmcremedy servicedesk itilprocess itoperations complexsystems communicationskills echnologyplatf ms