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Service Innovation Engineer

2.00 to 5.00 Years   Pune   12 Oct, 2019
Philips
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaMaintenanceSales / BD
EmploymentTypeFull-time

Job Description

  • To translate the (general) service requirements into product specific service requirements.
  • To support the development project in the realizations of the serviceability. To validate the serviceability of the product. To create the product service information.
You are responsible for
  • Works as a Service Innovation Engineer on problems of moderate scope where the analysis of service innovation data requires a review of a variety of factors using Root Cause Analysis.
  • The development of the solution requires a multi-disciplinary approach and knowledge of basic service innovation principles, theories and -concepts.
  • Formulates the solution for (technical) partial problems by combining previous experiences based upon technical analysis and service innovation (feasibility) studies. May lead small service innovation projects, managing a small number of people.
  • Participate in technology studies to represent the service point of view; to consult the team on service related issues, investigate the implication of this new technology on the service processes, translate this into business impact and defend this in the project team.
  • Improve and secure the serviceability of released products and subproducts by representing the service organization in the product development process.
  • Investigate new designed products on their serviceability based upon the defined (general) service requirements. Advises development how to realize an optimal serviceability of the component.
  • Create a SI project plan for a (sub-) product and align with the key stakeholders in which the realization of all applicable Si deliverables and other project activities are incorporated with the proper timing and resource estimation.
  • Create overall test design including test cases for verification and validation of service functionalities in the product and the overall serviceability of the product.
  • Defines, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information).
  • Executes validation tests within the validation phase of the project based on defined test cases and test plan.
  • Solves sub-system/component related technical customer complains that are escalated by the 3rd line helpdesk if they could not be solved (4th line support).
  • Improves the service deliverable package of the applicable sub systems/component based on field feedback.
  • Participates in improvement projects on reliability/serviceability of the applicable sub-systems components.
To succeed in this role, you should have the following skills and experience
  • Fully qualified professionals who have advanced beyond entry level.
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Has working knowledge of company products and services.
  • Frequently interacts with functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
  • Typically requires a Bachelor s degree and
In return, we offer you
  • A rewarding career in Philips with attractive package. `
  • Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
  • Attractive collective health insurance package
  • Opportunity to buy Philips shares and products with discount.
,

Keyskills :
servicecenteroperations verification validation testcases rootcause testdesign productservice healthinsurance serviceprocesses technicalanalysis systemintegrators tatementsofworksow

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