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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position DescriptionPosition title: ITSM maintenance Analyst-developer Department of assignment: CBS/CORP/SI/Q Reference Job : Analyst-developer 2 MISSION The Analyst Developer designs, builds, deploys and maintains the Michelin ITSM tool (Service Now) to support Michelin operations KEY EXPECTED ACHIEVEMENTS PERFORMANCE MEASUREMENT Build the right product: Understand functional requirements provided by the Front-office team Design & develop the solution, taking into account Front-Office team principals and guidance Unitary testing of its developments, and if needed participation to integration testing before delivery Deploy the solution by contributing to change management Deliver Right: A stable, performing, scalable, easy to use, secure, easy to maintain & to operate Solution is designed and developed Deliver Fast: An incremental approach is used during design and development to manage the lead time Solution Maintenance : The Developer Analyst maintains and optimizes a working solution in Business as Usual by providing support level 3 Team performance : Demonstrates on a daily basis Agile & Lean values Delivery fitting to the requirements Quality of delivery (fitting to development standards, low level of bugs) Further to a change, a low level of problem reported in Production Quality, Maintainability of the code Fit to ServiceNow out of the box as much as possible Fit to a 2 weeks cycle of releases (small increments, delivered fast) Pertinence of the diagnostic, reactivity to fix the problem Excellence in Teamwork MAIN ACTIVITIES Daily activities: Development, tests, integration, deploy Job Timings: (EU time zone) the technical requirement Awaited professional experience: Required: From beginner (developer 1) to 3 years of experience (developer 2) A significant experience of delivery in a package-based context, ideally on ServiceNow Experience working as a team member in a Scrum team practicing Agile development Technical skills: Experience on Implementation of Service Now ITSM Modules / Integrations Hands-on experience on declarative techniques UI policy, Survey configuration, system properties, email configurations, Roles, ACLs Hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages, UI Actions, Workflow etc. and Javascript (MUST) Experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc. Experience of Web services method REST & SOAP Knowledge of usage of MID Server and configurations Experience in Service Portal HTML, widgets, pages Good knowledge of ServiceNow development best practices ServiceNow Admin Certified / ServiceNow Implementation specialist is an advantage Some additional skills may also be useful to 1 or 2 people o Windows 2000 (our MidServers) o Powershell Desired but not required (may be completed during the training course) Certified ITIL foundations Additional Ability to think outside the box Ability to collaborate with all levels of the organization Focus on quality of deliverySkills
Keyskills :
java sql javascript sqlserver jquery frontoffice webservices changemanagement businessservices integrationtesting digitaltransformation functionalrequirements usicmakingteamperformance