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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Short DescriptionWe have opening for Service Operation with 6yrs to 9yrs at PuneLocationExperince Required: 6yrs to 9yrsLocation: PuneQualificationsAny graduateJob ResponsibilitiesPrimary Skill Service OperationsSecondary Skill Service Now1 Designs owns and service reporting manages the process practices policies and its metrics2 Developing strategic vision roadmap while managing the Service Reporting Management tool capabilities3 Designing and implementing processes in support of the Service Reporting Management4 Updating and publishing of the Service Reporting at regular intervals to the business and teams5 Ensures process documentation is available and up to date6 Communicates process information and process changes to ensure awareness7 Arranges and facilitates periodical audits to ensure compliancy of the process and accuracy and usability of the catalog8 Establishing reviewing Service Reporting request item and other requests along with the transition to development teams for delivery9 Participating in defining user cases to fully test new Service Reporting and Service Request development requests10 Defining success metrics and monitoring of Service Reporting and Request Management processesExperince Required: 6yrs to 9yrsLocation: Pune,
Keyskills :
strategicvision serviceoperation digitalconversion processdocumentation metrics business strategy reporting usability management monitoring documentation VisionCreation VisionDevelopment LevelLeadership