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ServiceNow IT Operations Management SW/Application Tech Support Practitioner

3.00 to 6.00 Years   Pune   15 Feb, 2021
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Pune
  • Must Have Skills :ServiceNow IT Operations Management
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : a:Build Configure Event Management b:Configure Event Rules, Filed Mapping, Alert Co-relation rules Management c:Configure Maintenance Rules CI Remediations d:Configure Event Connectors Definitions, Listeners and Instances e:Perform integrations and process automation using ServiceNow Event Management f:Developing Implementation plans High-level Architecture g:Discovery and MID Server Integration Configuration, Schedules Patterns h:Troubleshooting Credentials, Connectivity, Firewall access
      • Technical Experience : a: Experience on Administration, Development Upgradation of ServiceNow b: Must have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics c: Good understanding and analytical skills on Scripting Client Server, Workflow, UI Action Policy, Business Rules, Glide System, Glide Record, Script Includes
      • Professional Attributes : a: Flexible to work in 24x7 environment, On Call Week-End Support b: Should have knowledge of SLAs OLAs and KPIs c: Well versed Corporate ethics and compliance d: Team player who also works well independently self-motivated e: Work on the service improvement programs
      • Educational Qualification : a: Bachelors degree or 3 Year Diploma and 15 years of full-time education
    • Additional Information : a: Must have ServiceNow Event Management Admin and Developer skill
,

Keyskills :
it operationsclient serverbusiness rulesservice catalogevent managementanalytical skillsprocess automationservice improvementcommunication skillsimplementation plans

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