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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Network / System Administration |
EmploymentType | Full-time |
ServiceNow - SaaS-L3 (Mandatory)Servicenow-Administration-L3As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.Ensure proper communication and quick resolution as a crisis manager.Plan and schedule Changes, Coordinating with different stakeholders.Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.Participate in business meetings with various stake holders on a need basis.Take corrective actions based on the customer satisfaction surveys.Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.Training of new team members. Able to work on Knowledge acquisition and updates to related documentsMinimum work experience:3 - 5 YearsMinimum Experience Required:3-5 YEARSMandatory Skills:ServiceNow - SaaS-L3 BSM Admin-L1, BSM Admin-L2, Tools Support, TIS Technical Support, Infra Tools Implementation and Trouble shootingDesirable Skills:Servicenow-Administration-L3Language Skills:English Language-L2,
Keyskills :
subject matter expertisetechnical subject matter trend analysistechnical support business meetingscorrective actions vendor coord