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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Tech lead IT Applications. Provide technical leadership to team of SMEs. Support on the skill area : Digital Technologies SFDC, CPQ, PEGA, PPM 2. Technical Expertise & Hands on knowledge in one or more areas applications / COTS 3. Overall knowledge of the E2E application flow, systems & solution for their application suite. 4. Ensure timely & accurate reporting of the alarms & raising of Incidents. 5. Technical specialist for resolving all complex & critical application issues/ challenges faced by the team. 6. Accountable for meeting & improving SLA & KPIs for their application suite. 7. Responsible for driving down the incidents , problem, trouble tickets, service request trends. 8. Support on work allocation (shifts, rotas) 9. Expertise in ITIL/ITSM processes 10. Strong Skills of Unix & PL/SQL /Scripting,
Keyskills :
technicalleadership ppm e2e sla pega sfdc unix plsql alarms leadership DoDAF TradeStudies SystemRequirements TechnicalVision LargeScaleSystems OnlineServices ep ting HandsonTechnicalLeadership