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Software Engineer - II (Frontend)

4.00 to 6.00 Years   Pune   03 Feb, 2021
Helpshift
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Do you remember the last time you had to get on a call with any customer support Dialling numbers, long waiting lines, call transfers, and explaining the problem again and again. We at Helpshift are on a mission to get rid of such bad customer service.Helpshift is a SAAS platform that enables companies to provide seamless customer support experience within the app! Many famous games like PubG, Clash of Clans, Pokemon Go and many other products use Helpshift to power their customer support. We are installed on over 2 Billion devices - that s 1 out of every 3 smartphones in the world - and serve over 900 Million active users every month. Our platform enables over 9 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.Some numbers which illustrate our scale:* 85k/rps* 30ms response time* 300 GB data transfer/hour* 1000 VMs deployed at peakAbout the team:You will be a member of the Automation Experience team which is responsible for building tools that help companies automate their workflows to deliver quick and satisfactory solutions for their customers problems. Our approach to conversational bots & automation is one of a kind. It is a space where nobody in the industry has been able to crack the perfect solution yet. You will be working with a technically rigorous but fun team of engineers to solve challenging problems.About the Role:

  • 4+ years of experience in writing client-side JavaScript.
  • Proficient understanding of modern web tech stack including HTML5, CSS3 and ES6.
  • Good understanding of ReactJS and Flux.
  • Proficient understanding of cross-browser compatibility issues and ways to work around them.
  • Familiarity with build tools like Babel and Gulp.
  • Knowledge of frontend optimisation techniques and tools (e.g. PageSpeed, Lighthouse).
  • Proficient with Git (or equivalent).Experienced in writing Unit, Functional & Regression tests.
  • Excellent verbal and written communication skills.
  • Handy with the shell and automation tools.
  • Bachelor s Degree in Computer Science (or equivalent).
About You:
  • Work with the rest of the team in developing product features that get delivered to 1000 s of customer service representatives worldwide.
  • Write code and review other people s code.
  • Ensure the technical feasibility of UI/UX designs.
  • Build reusable code and libraries for future use.
  • Optimise application for maximum speed and scalability.
  • Collaborate with your team to define, design and ship new features.
  • Identify and correct bottlenecks and fix bugs.
  • Help maintain code quality, organisation and test coverage.
  • Keep calm and learn everyday.
Nice to have:
  • Experience of CSS frameworks like SASS, Tailwind.
  • Experience of working on large frontend applications
Projects that you can work on:
  • You will be working on a step-by-step conversation builder & segmentation engine which enables our customers to automate their manual workflows for handling customer problems.
  • Building the UI for an AI based issue classification tool.
  • Projects to optimise performance, improve code quality and test coverage.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.,

Keyskills :
jqueryjavascriptsql servervmssqlbuild toolsjavacsscustomer service representativesfront endgitcustomer servicecomputer science

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