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Software Engineer II (Mobile)

5.00 to 7.00 Years   Pune   31 May, 2021
Helpshift
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Web / Mobile Technologies
EmploymentTypeFull-time

Job Description

We are on a mission to rid the world of bad customer service by mobilizing the way help is delivered. Today s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with Brands on their own time. Through our market leading chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automations and AI that simply works. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 820 million active monthly consumers and are enabled on 2B+ devices around the world with Helpshift.Some numbers which illustrate our scale:* 85k/rps* 30ms response time* 300 GB data transfer/hour* 1000 VMs deployed at peakAbout the Team:If you have ever used any messaging product, you can imagine the complexity of building such an application at the scale of 100s of millions of active users per month ! Now imagine building a messaging application which is also talking to a JIRA like ticketing system and the huge challenge of managing state while giving the user a smooth chat experience. Now throw in the fact that since we are an SDK, we dont use any off-the-shelf third party libraries to build all of these complexities. And we are installed on more than 2 Billion mobile devices. The Consumer Experiences team solves these challenges and more.About the Role:

  • Work with the rest of the team in developing SDK features that get delivered to 2B+ devices worldwide.
  • Write code and review other people s code.
  • Build reusable code and libraries for future use.
  • Design and build features for our SDK for the iOS platform.
  • Ensure the performance, quality and responsiveness of our SDK.
  • Ensure the technical feasibility of UI/UX designs.
  • Collaborate with your team to define, design and ship new features.
  • Identify and correct bottlenecks and fix bugs.
  • Help maintain code quality, organization and test coverage.
  • Keep calm and learn everyday.
About You:
  • 5+ years of experience in writing iOS and React Native mobile applications.
  • Proficient with Objective-C or Swift.
  • Experience with iOS frameworks such NSURLSession, GCD, and NSOperations.
  • Experience with offline storage, threading, and performance tuning.
  • Experience with networking stack, GCD & concurrency on iOS.
  • Familiarity with RESTful APIs to connect mobile applications to back-end services.
  • Proficient understanding of modern web tech stack including HTML5, CSS3 and client-side JavaScript.
  • Knowledge of frontend optimization techniques and tools (eg. Lighthouse).Proficient with Git (or equivalent).Experienced in writing Unit, Functional & Regression tests.
  • Excellent verbal and written communication skills.
  • Handy with the shell and automation tools.
  • Bachelor s Degree in Computer Science (or equivalent).
Nice to Have:
  • Good understanding of ReactJS and Flux.
  • Familiarity with build tools like Webpack, Babel, and Gulp.
  • Experience in working with popular mobile SDKs
Projects you may work on:
  • Building modern messaging features
  • Complete revamp of mobile HelpCenter
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of gender, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.,

Keyskills :
environmentautomationprogrammingstorageanalyticsfront endbuild toolscustomer servicecomputer sciencemobile applications

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