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Software Maintenance Engineer

5.00 to 9.00 Years   Pune   29 Jun, 2021
Red Hat, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Software Maintenance EngineerLocation PunePosting date 2 days ago(6/10/2021 11:38 AM)Job ID 84940 Job summary Come join one of the fastest growing enterprise software and services companies and the leader of open source software. This opportunity is a tremendous chance to become part of a fast-paced, leading edge company that is changing the way software is developed, sold and supported. The Red Hat Customer Experience and Engagement team is looking for a Linux focused Software Maintenance Engineer to join us in Pune, India. In this role, you will provide high-level technical support and sustaining engineering services designed to maximize up-time and reduce IT costs. The CEE team is dedicated to resolving the issues of our enterprise customers quickly and effectively. Our Software Maintenance Engineers maintain close working relationships with our customers top developers and architects and assist our frontline support engineers with the most complex and challenging issues. Daily contact with our R&D team allows you to regularly work alongside some of the best open source developers on the planet. Primary job responsibilities

  • Provide technical support to Red Hat enterprise customers, primarily for the automotive industry
  • Work with Red Hat enterprise customers across the globe on 24x7 basis that requires working in different shifts periodically
  • Analyze and resolve complex customer problems within core Linux kernel associated with embedded and edge technologies
  • Analyze upstream development against current customer reported defects and develop or backport patches to resolve them
  • Use available tools like crash and SystemTap to investigate and troubleshoot technical issues
  • Record customer interactions to include investigation, troubleshooting, and the resolution of issues
  • Work closely with Red Hats production support engineers, technical account managers, and development engineering
  • Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions
  • Manage workload to ensure that all customer issues are timely handled and managed to resolution
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
Required skills
  • 5+ years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
  • Outstanding understanding of Linux tools, with emphasis on GCC, Binutils, crash, SystemTap, and usage of distributed version control system, preferably Git
  • Possess and demonstrate understanding of compilers and other packages included in a Linux distribution
  • Possess a very solid understanding of run-time environment implementation
  • Solid understanding of computer architecture and hardware ABIs for x86-64 and i386, preferably with ppc and z-series
  • Solid development level experience with C and Assembly, and familiarity with writing patches
  • Experience with Linux kernel internals and writing scripts using Bash, Python, or Perl to troubleshoot and correct Linux issues
  • Commitment to providing the best experience possible for Red Hat customers
  • BS or higher in computer science or other technical discipline or equivalent work experience
The following are considered a plus:
  • Linux operating system installation, configuration, upgrades, and maintenance experience
  • Upstream involvement in open source projects (patches submitted for upstream inclusion)
  • Experience in automotive industry
  • Experience with embedded Linux, Linux device drivers, and Yocto image customization
  • Containers knowledge
  • ARM knowledge
  • Red Hat Certifications like Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), Red Hat Certified Architect (RHCA), etc.
About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
windowslinux toolsoperating system installationlinux kernelopen sourceapplication serveropen source softwarelinuxaccount managementlinux device driversred hat certified engineersqlred hat certified engineer rhce

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