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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDTechnical Support / Helpdesk |
| EmploymentType | Full-time |
You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/ solution performs within optimal design specifications.You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.You will analyze production issues from the business and application/ code perspective and outlines corrective actions.You will be the technical focal point with other teams to resolve cross product/ solution issues.You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.You will bring continuous improvements/ efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.You will communicate with internal/ external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
Keyskills :
sharingcustomerbusinesstargetchannelroducttrainmeetingdeadlinescustomerssoftwaresupp