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Spa Manager

4.00 to 9.00 Years   Pune   06 Jan, 2023
Master Staffing Solution
Job LocationPune
EducationNot Mentioned
SalaryRs 4.5 - 10 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaCustomer Care ExecutiveMarketing / Communication
EmploymentTypeFull-time

Job Description

    The rapid development of new day and resort spas has made news in recent years. That news, as traditionally occurs in emerging growth industries, creates a corresponding demand for qualified employees to occupy key management and support positions within the facilities that were built to capture a hot market. Higher human resources demand can deplete the supply of available talent, and that scarcity of skilled employee candidates can force wages up and threaten service quality. Particularly hard to find has been the truly qualified spa director that conductor of all moving parts within a busy and complicated resort or day spa.While many have or aspire to have the title, few spa directors have found themselves solidly up to the task of successfully balancing the competing needs of spa owners, therapists, and the customers they serve. The director is host, cop, mom, confidante, punching bag, referee and superstar of the spa.The spa director is also subject to the praise, indifference, or the wrath of everyone they supervise or to whom they answer. The prestige and satisfaction available in this career is earned through the exposure to conditions and situations that contain a potential to negate many of the perceived benefits.Here, we offer a word to the wise for Organizationthose that dream of becoming a spa director:learn before you leap.To head up a busy day or resort spa, youll need to research what skills and talents will be needed to successfully pilot the business. You need to have a strong grasp of organization, multi-tasking and priorities, financial comprehension, operating budgets, personnel recruitment, training, and performance management. Youll need a solid background in retail sales and customer service, as well as skill in conflict resolution, communication, and team motivation. The truly valuable spa director knows how to balance the competing interests of both employees and owners, not to mention your personal agenda. Everyone expects action on the spot, whether its improvement in treatment room occupancy or a more absorbent cotton pad; its up to the director to handle these demands expediently and in order of importance. You will also need some effective marketing tricks, negotiating skills, and an eye for the kind of detail that savvy customers are keenly aware of,like consistently friendly concierge greetings, clean bathrooms, robes that fit, and quick answers for questions that may have little or nothing to do with their service program during their visit.

Keyskills :
organizationdecision-makingmarketingteam buildingdomain knowledge.interpersonalproblem-solvingleadership.ability to deal with changes effectively

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