Sr Associate Support Analyst

Job Description

Job DescriptionAbout Medline:Medline is Americas largest privately held national manufacturer and distributor of health care supplies and services. Today , Medline manufactures and distributes more than 100 , 000 medical products , encompassing medical - surgical items and one of the largest textile lines in the industry. With seven manufacturing facilities in North America and over 25 joint venture manufacturing plants worldwide , along with 47 distribution centers , Medline posted $12.0 billion revenue last year.Why join Medline:A direct , full - time employment in a large , stable , rapidly growing and yet profitable company.Privately owned company with no public debts.No ill effects of recent downturn/ recession.First - rate compensation and benefits package.Genuine individual growth potential in this new establishment.Open door and highly ethical work culture , with due accountability.Location: PuneRequired skills:Experience of at least 2 - 5 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps preferably in the SCM , Logistics , Warehouse management domain areasShould demonstrate strong understanding of the Functional , Process and Data flow for the supported systemsExperience in Data collation and root cause analysis of the support issues facedShould be skilled in usage of support tools like SQL Developer , PuttyStrong verbal and written English communication skillsHigh learning agility. Position will often require learning new business processes and systemsStrong Analytical skillsetsGood grasp and experience in writing SQL Queries in support activitiesWorking Hours: Should be open to Rotational Shift. Never in Night Shifts.Desired Skills:Understanding of the warehouse management domainExperience in established WMS products like Red Prairie , Manhattan , SAP EWMManual test planning and execution experienceLII Responsibilities:Primarily responsible for providing L1 , L2 and L3 software and hardware support for Medline s logistics systems which include: Warehouse Management , Transportation Management and Labor Management systemsDiagnose and resolve problems using documented procedures and checklists (where available) in the performance of most responsibilities.Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved.Provide technical advice , guidance and informal training to users on hardware and applications.Document reported issues in system support log. Investigate re - occurring issues and develop solutions. The role is for a solution provider. The candidate should be problem solver and able to communicate verbally and or in writing the details of the problem and the proposed solution.Escalate higher tier problems to appropriate team members or manager. Ensure that all escalated issues have been thoroughly researched and compared against the team s knowledge database prior to escalation.Utilize knowledge database and call tracking database to enhance quality and consistency of problem resolutions. Create and publish knowledge base articles to assist others in the diagnosis and resolution of specific issues. Consider business processes and system interaction when creating this documentation. Determine proper delivery method for this communication: e.g. formal training , distribution of soft copy document , etc. Work with I/ S training staff as necessary to ensure departmental consistency.As per Support Roster should be ready to work on all week days though number of total working hrs in a week will be limited to 45 hrs,

Keyskills :
unixtroubleshooting customer relationssla environmentroot cause analysis continuous improvement facilitationdata flow