Sr. Cloud Support Engineer

Job Description

• This position will serve as a member of a highly skilled team of IT professionals located in Varian s Pune, India office chartered with deploying and maintaining Varian s new line of Cloud Native Service Offerings.
• Partnering with the Platform team, the individual will establish deep expertise in deployment architecture and technologies used in Varian s cloud native infrastructure, security, middleware and monitoring platforms.
• The individual will leverage this expertise to improve the 24x7 support responsibilities and processes in Varian s operations team.
• This role requires proficiency in production operations of cloud hosted infrastructure and applications, variety of observability technologies, including uptime and performance monitoring and reporting capabilities.
• Partner with Platform Engineering team to ensure 24x7 reliability, availability, and maintainability of Cloud offerings.

This includes but is not limited to:

• Developing tools processes to ensure optimal performance and reduce toil associated with solutions.
• Drive the development of monitoring dashboards and alerting.
• Build automation to manage and monitor infrastructure services and applications
• Ensure and improve the reliability, availability and performance of infrastructure and infrastructure-related applications
• Investigate new ways to improve operations and define new solutions to solve technically complex systems issues
• Dive deep into service interdependencies and region-specific configurations to find the root of a problem
• Serve as SME and escalation point for critical incidents.
• Execute Problem Management and Continuous Improvement.
• Release, Change and Configuration Management
• Development of Monitoring Observability practices for platform performance and security.
• Develop automations aimed as removing toil from traditional NOC activities.
• On-going production operations of Azure hosted infrastructure and applications.
• Proactively communicate collaboration with cross functional groups related to work at hand
• Collaborate with Global Regions (and possibly direct customers) related to connectivity to Cloud.

Qualifications

Technical

• Expertise in the implementation, management, and support of Azure cloud infrastructure and application monitoring required (Certification preferred))
• 5- 7 Years Practical experience with modern scripting languages required (PowerShell preferred)
• Experience implementing Infrastructure as Code required (Terraform preferred)
• Expertise with application monitoring tools - AppInsights, Splunk, Datadog, Prometheus, Grafana, etc.
• Working knowledge of cloud security principles and best practices.
• Working knowledge of cloud networking - DNS, VPN, Firewalls, etc.
• Experience with a DevOps delivery model for infrastructure, applications, and configuration.
• Software development experience (desirable).
• Strong knowledge of ITIL Framework

Interpersonal

• Strong troubleshooting skills across a variety of technologies.
• Superior written and oral presentation and communication skills with fluency in English.
• Strong Analytical skills with attention to detail
• Embody a Whatever it takesattitude toward Customer Satisfaction and Delight
• Willingness to perform shift work to accommodate coverage requirements
• Ability to multitask, work well under pressure and prioritize work against competing deadlines and changing business priorities.
• Ability to lead and mentor others

Other

• Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws.
• Meet customer-specific credentialing requirements which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Estimated up to 10% International Travel

Keyskills :
troubleshootingnetworkinglanoperating systemsswitchesstrong analytical skillscloud securitybusiness toolsmicrosoft wordcomplex systemsbuild automationmonitoring toolsanalytical skillsvpn configurationbackground checksproblem managementsoft