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Sr. Customer Service Executive Billing & Collections

2.00 to 4.00 Years   Pune   22 Jul, 2019
Tata Communications Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

  1. Mediation Rejects and Unmatched Call Resolution of unresolved Issue at Mediation end.
    1. Resolution on receivable Rejects Call and fix permanently.
    2. Resolution on Payable Rejects Call and fix permanently.
    3. Monitoring and resolving Unmatched Call for INDIA and International.
Level Descriptor
  1. Month closure of Mediation.
  2. Mail Response, Query Response & Escalation Response.
  3. Monitoring and Resolving the Service tagging/Prefix related issues.
  4. Long Duration Calls Monitoring, Unmatched Call Report, Minutes to be reprocessed Report, Switch Traffic Monitoring , CDR Extraction, Good Call Reprocessing, Monitoring of auto Processing, Enterprise customers Service tagging Issues
Purpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceOther knowledge/skillsKey ResponsibilitiesTechnical CompetenciesKnowledge / SkillsCommunication Skills,

Keyskills :
mediationcommunicationcommunicationskillslosuremonitingenterpriseescalation

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