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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
Responsible for the L3 support for voice equipment s (ZTE, Alcatel, etc) operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Manage escalations for all FO, NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. Switches) to drive network efficiency and availability. Maintain quality standards to achieve optimal levels of operation and KPI targets. Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.Has enough knowledge of voice equipment s as to find the root cause of any issue reported or self-identified. Regularly participate in important projects or activities as a full contributing team member, can proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisationPurpose - Broad objective of the roleResponsible for the L3 support for voice equipment s (ZTE, Alcatel, etc) operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability,
Keyskills :
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