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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Summary of the roleThe successful candidate will be aligned with our Finance Operations Global Accounts Receivable team as a Collection Account Manager (CAM) and manage a portfolio of accounts. You should have an expert (SME) level understanding of Order to Cash process. This role requires providing a white glove experience to our Tier 1 Canadian customers, while resolving their queries related to collections & cash applications, performing complex reconciliations and drive monthly collection targets. A successful candidate is expected to be self-motivated and adjust to the rapidly changing business environment, display strong ownership, and earn trust with our customers to facilitate timely payment.As part of our commitment to your development, you will also gain exposure in cross-functional process improvement projects, and your core responsibilities will include following: In dept understanding of O2C cycle - Ensure timely collection & closure of payments with high degree of accuracy Respond to customer queries through call and/or email - Communicate (written & verbal) with customers in Canadian French and/or English to collect past due invoices Research unapplied payments/credit notes and work with customer to identify the root cause to resolve open issues on account. Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service, Banks, etc.) to timely resolve customer disputes/queries, and enhance the customer experience Perform QC and conduct refresher trainings with the team on best practice sharing Conduct independent deep dive analysis on recurring issues and help streamline the process and increase Auto cash application Troubleshoot and triage any technical issues during collections and report as needed for long-term sustainability of the process. Create standard operating procedures, quality guidelines and process workflows, while adjusting to the rapid pace of change and business growth. Provide growth ideas for process standardization and automation through JDI/Kaizen projectsJob requirements Must be fluent in Canadian French & English with excellent written and verbal communication skills. Ability to prioritize, multi-task and work with minimal supervision Drive for continuous learning and self-development Analytical and Presentation Skills Flexibility to change as per the changing requirements of the business Advanced knowledge of Excel including working with pivot & formulas Flexible to work in night shifts or late evening shifts to support time zones across North America., Post Graduation or a Master s Degree in Accounting/Finance or a related field Must be fluent in Canadian French and English with a B2 certification in language Minimum 2 years experience in calling Canadian customers 6+ years experience in O2C domain, preferably blend of cash application and collections Post Graduation or a Master s Degree in Accounting/Finance or a related field Must be fluent in Canadian French and English with a B2 certification in language Minimum 2 years experience in calling Canadian customers 6+ years experience in O2C domain, preferably blend of cash application and collections
Keyskills :
customer servicewhite gloveaccounts receivableroot causeverbal communicationprocess improvementmusic makingprocess improvement projectscash applicationsstandard operating proceduresorder to cash