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Sr. Manager - Strategic Operations

10.00 to 20.00 Years   Pune   14 Sep, 2023
TALENTSTACK CONSULTING PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaManagement Consulting / Strategy
EmploymentTypeFull-time

Job Description

    • Designation / Position Sr. Manager - Strategic Operations
    • Job Description (Minimum 250 characters)* Roles and Responsibilities: Seek, process and execute client requests and product order Answer queries regarding product/ services, processes and if required direct them to the relevant sales manager Assist clients to use the products and services and keep them updated about new features launched Collect feedback and resolve client complaints Maintain trackers, reports for client interaction, product/ service usage etc Coordinate with internal teams to ensure timely fulfillment of products orders/ services Document all vendor information (contact details, pricing, work feedback) formally Track deadlines, dates for meetings and other events in the project Ensure scope consistency. SOW is extremely clear and documented with the BD Team. (Scope Consistency) Gather understanding of a Clients Escalation Matrix for a project Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client Develop open and effective channels of communication with each client that can be employed by other departments as well Coordinate internal non-scientific projects and determine the best utilization of existing resources to increase customer satisfaction Encourage revenue growth by inspiring clients to purchase accessories and additional services Become the reliable point of contact for each assigned customer that is required to establish a strong business relationship
    • Keywords Communications Skills , Service Delivery Management , Client Interactions , Project Management , Team Management
    • 1 Mandatory Key Skills Client Interaction
    • Work Experience Required 10+years of experience0
    • Job Location(s) PAN India
    • Industry Type Telecom
    • Functional Area Strategy
    • Qualification MBA/PGDM in Any Specialization
    • Job responses on (email id ) hidden_email

Keyskills :
managementdeliveryserviceteam

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