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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Monitors and maintains platforms. Provides back end support for customer requests. Reports/escalates issues to the supervisor and coordinates with internal teams.Generates various kinds of reports related to capacity planning, error reports,etc.Has some previous work experience to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in projects or activities as a contributing team member. Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods and teachniques. Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area. Conducts activities such as preliminary research, analytics and documentation. Works under direct supervision Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation. Has skills and knowledge that will allow them to adapt to effecively deal with unfamiliar issues, challenges problems within their field of specialisation. Education : BTech or Diploma Experience : 2-5 years in operations4 - 8 years of telecom experience in multiple domains like delivery, assurance, change management, customer experience management and program management Post Graduate / Bachelor in Engineering - Electronics or Electronics & Communications Knowledge on IP/MPLS, Fiber & other emerging market technologies Good understanding of running telecom back-office operations Good people management skills Strong oral & written communication skills to communicate with internal and external customersOther knowledge/skillsKey ResponsibilitiesLead strategic planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment and management of current and future delivery engagements Maintain awareness of emerging industry trends and innovations to help fine tune engagement imperatives Closely work with the various functions like IT, Strategy, Business Development, Operations and balance interests Strong ability to handle multiple cross linked and interdependent projects and activities Managing large alarms & enterprise customer activations in telecom projects/programs Act as the prime point of contact for acting on the alarms & incidents and managing the steering committee for large operational issues Own the overall Operational and Delivery relationship with the Customer & Internal. To act as single point of contact for the customer in the pre and post sales phase, overlooking the complete service, delivery and commercial processes and optimizing individual areas when needed in conjunction with the relevant functions Ensure all reported problems for customer are resolved in accordance with the contracted Service Level Agreements. (SLAs); Own the effectiveness of assurance teams assessment and communication of the impact of planned maintenance activities. Provide customer training on web portal tools; fault management and escalations procedures; Point of contact to liaise with customers and internal teams to resolve any billing issue or dispute; Manage Change Management request activities, where the customer s network may be impacted. To identify and drive process improvements within the Service organization. Speaking French is an added advantageWill this be an onsite position based out of Guniea (West Africa),