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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The Technical Support Analyst provides technical support for Clients products and related software products. Job scope includes troubleshooting and solving issues of moderate to complex scope related to Bladelogic Server Automation product and integrations. Collaborate with other engineers to drive to issues to resolution.Key Responsibilities / AccountabilitiesRespond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issuesAct as knowledge champion helping improve the quality of Knowledge Base.Utilize the internal Clients systems during the technical support process and find new, innovative ways to make the process more efficient.Act as a resource of knowledge in your area(s) of expertise, whether it is a Client Module, solution knowledge, or other experience.Positively impacting high-value account(s) / customers through working on critical issues.Identifies areas of business improvements and thus solving them with minimum directionShares knowledge as a process mentors team members and invests time in helping the whole team perform better.Payroll: AeronubeNotice Period: 45 DaysClient: BMCExperience: 4 to 8 yearsEducation Details UG Qualification: Any UG Qualification PG Qualification: Any PG Qualification PPG Qualification: Any PPG Qualification,
Keyskills :
troubleshooting customerrelations sla serverautomation australianequities professionalmanner it ug email software business analysis education engineers automation Laptops echnicalsupp activedirect RemoteDe