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Sr. Voice Avaya Engineer

7.00 to 11.00 Years   Pune   07 Jan, 2021
SevenMentor Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

Hello All,Urgent Requirement!!Designation : Sr. Voice Avaya EngineerExperience : 7-15yrsSalary: upto 30LAkhPosition: 2Joining Date: ImmediateWe are seeking for Sr. Avaya Engineer who has good knowledge on Avaya Contact Center and Avaya Call Manager and Microsoft Teams and InTuneSkills: Experience of supporting and using Avaya System Manager,Microsoft Office 365, Exchange Online, Microsoft Teams, InTune, Avaya Aura Messaging, Avaya CMS Supervisor, Avaya contact center productsCertification Avaya Certified. Microsoft Office 365 / Exchange Online/ Microsoft Teams / InTunePrimary Responsibilities

  • Support daily moves, adds, changes
  • Identify, isolate and resolve voice problems to mitigate business impact
  • Provide daily, weekly, monthly reporting utilizing Elephant call logging and Avaya CMS Supervisor
  • Work closely with colleagues to meet team goals and improve processes and practices
  • Provide and maintain detailed documentation for employees and support team
  • Act as systems/process expert and provide all set up and programming for teams that utilize voice systems
  • Incident management diagnose, resolve and close incidents. Support may be provided in person or remotely
  • Resolve and own technical problems until resolution
  • Serve as a technical resource on projects as required
  • Provide training, guidance and technical assistance where necessary to other technical support staff
Experience in the following Technologies:
  • Microsoft Office 365 / Exchange Online/ Microsoft Teams / InTune
  • Designed, Documented, Tested, and Implemented Office 365, Exchange Online, Microsoft Teams using InTune for provisioning.
  • Users were federated in the cloud globally.
  • Used Microsoft PBX for all voice outside of organization.
  • Avaya S87XX & S85XX Media Server and G650, G450 Media Gateway
  • Session Manager, System Manager, Avaya Aura Experience Portal, SBC, AVAYA Aura Unified Communication, Contact Centre.
  • IP phones ( polycom, avaya ) registrations and troubleshooting
  • Installing, configuring and maintaining Audio Codes gateways.
  • Excellent customer service and logistical skills
  • Excellent spoken and written English
  • Exceptional oral and written communication skills
  • Ability to manage workload and work independently
  • Must be proactive with the ability to multi-task and prioritize along with having a flexible attitude to meet tight deadlines
  • Strong team player
Candidates who s profile is matching to above given JD Kindly contact (Call or Whatsapp).Thanks & Regards, Nisha Mandot +91-7798058777 nmandot@sevenmentor.com,

Keyskills :
office 365contact centerwritten communicationmicrosoft officecustomer servicecall manageravaya auraavaya cmscall loggingtechnical assistancetechnical support

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