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Sr. Voice Engineer

4.00 to 5.00 Years   Pune   11 May, 2023
Birlasoft (India) Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    *. JD for Voice Management:
    1. Minimum of 4-5 years of related IP telephony design / implementation experience in the following: Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches
    1. Minimum of 4-5 years experience in Unified Communications and collaboration concepts, products & technologies:
    Must have good knowledge of voice/PBX/TDM/telephony/IPT/VoIP, messaging, the H.32X and SIP suite of standards, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging, directories, federation, etc.
    1. Hands-on experience with the following Cisco products:
    Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Messaging, Cisco Unified Presence Server, a variety of digital and analog voice gateway products especially Cisco ISR routers, a full complement of Cisco hard and soft IP phones/endpoint.
    1. Good knowledge on Debug commands and how to collect ISDN/SIP logs and analyze them.
    1. Experience with medium to large enterprise organizations with multiple remote locations.
    1. Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities.
    1. Experience of 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime.
    1. Excellent verbal and written communication skills.
    1. Proficient in Microsoft Office.
    1. Cisco Certification such as CCNP, CCVP, or CCIE Voice.
    1. Experience designing and supporting global scale voice solutions.
    1. Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers.
    1. Knowledge of LAN/WAN technologies & QoS.
    1. Extensive experience with CUCM, dial plans, call features, media resources.
    1. Implement and maintain network security best practices by assessing current threats, vulnerabilities, risks, and associated technical countermeasures.
    1. MS Teams Phone collaboration with Cisco Telephony.
    Must Have- Strong Cisco Implementation experience. ,

Keyskills :
cucmvoiptroubleshootingcontact center expresscisco unified communicationscisco unity connectionip telephonycontact centervoice gatewaysnetwork securityunified presencelarge enterpriseunity connection

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