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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Consumer Durables / Electronics |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
Summary:
The Site Reliability Center (SRC) team within Nuance Communications is an engineering discipline that combines software and systems engineering to build and run cloud-scale, distributed, fault-tolerant systems. Our team en sures that Nuance services have reliability and uptime to meet the needs of our ever-growing customer base. The SRC team focuses on practices such as event response, major incident management, minimizing operational work, deep post-mortem exercises, and prevention of potential outages factoring into the iterative improvement work.
In this role you will be a central point of contact in the SRC team with correspondence through phone based, direct contact support, as well as through ticketing systems. You will be supporting the products and customers directly. This role maintains a unique position to see the entire division and interact across all international teams as well as hold an important structural part of the team.
Principal Duties and Responsibilities:
Required Skills:
Preferred Skills:
Keyskills :
major incident managementwindows server administrationlinux servermusic makingwindows serverevent managementactive directorycomputer sciencemonitoring toolsmission criticalproduction supportmanagement systemsincident managementoperational sup