hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Subject Matter Expert

4.00 to 8.00 Years   Pune   24 Feb, 2025
Tech Mahindra Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Role and Responsibilities:The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected:Monitor projects/transactions and provide qualitative/constructive feedback to the team members.Should be able to respond to client queries/escalations with the desired solutionShould be able to motivate, develop and mentor team members in a dynamically changing environmentEnsure Adherence to Standard Operating Procedures and SLAsAbility to handle extreme pressure scenariosExcellent hands-on skills to deep into process deeply, ability to identify the gaps and suggest improvement plans to clientDrive process performance to achieve and exceed contractual SLA/KPITo create a conducive and stimulating environment for the teams to accomplish their goalsManage the expectations of his team members and proactively should be able to sense their needsAbility to drive process, performance and transformationAble to guide the team by implementing best practices and always lead-by-exampleShould have excellent problem-solving capabilities and lateral thinking skillsUnderstanding of the process, evaluation.Language and communication:Ability to effectively communicate his/her thoughts in a well-organized manner.Monitor projects/transactions and provide qualitative/constructive feedback to the team members.Applicants Specifications & Qualification:Minimum 1 year of exchatperience as SME with overall 3 or more years of experience.Must have experience in Chat or Voice Process.Should be open to work 24/7To own, drive and develop the team members for being effective in their roleNeed to work towards enhancing the customer experience and overall service deliveryMeeting client expectation and process metric.

Keyskills :
chat processvoice processsme

APPLY NOW

Subject Matter Expert Related Jobs

© 2019 Hireejobs All Rights Reserved