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System Analyst (Kenan/Oracle/Siebel)

6.00 to 10.00 Years   Pune   12 Dec, 2019
Amdocs Development Center India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • You will be responsible to evaluate and recommend a configuration that maximizes software capabilities.
  • You will be expected to gather the requirements and analyze client needs and gaps
  • During the Construct phase of a project, you will prepare documents and specifications that describe the configuration changes
  • You will be responsible to configure the solution using relevant tools or system applications based on the solution definition and customer requirements.
  • You will also be in involved in the creation, execution and maintenance of detailed and accurate test plans.
  • You will support the preparation of functional and technical training.
  • You will support the resolution of configuration/ implementation-related issues if and when they arise.
  • You will support configuration solution during a projects lifecycle (development, testing, post production)
  • Bachelors Degree in Computer Science, Information Systems or equivalent
  • Total Experience: 6 to 10 years
  • Telecom Business Operations activities e.g.Oracle CRM configurations, Siebel CRM configurations, Kenan FX 1.3 / 3.0 Configurations, Kenan FX 1.3 / 3.0 Billing Operations
  • Experience in Oracle, SQL or PL/SQL and UNIX
  • Answering customer queries and tickets
  • Root cause analysis for production issues and process failures
  • Meeting productivity & Quality targets
  • Meeting SLAs/KPIs
  • Incident/Ticket handling
  • Defect analysis & fixing
  • Exposure to Automation tools
  • Shift Timings:
    • 24X7, should be ready to work on shifts and over the weekend
    • On Call Support: On call Needed in case of release deployments. Post deployment support in warranty and production issues
Why you will love this job:
  • You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization
  • You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.
  • You will be working on market leading software for the telecommunications industry
,

Keyskills :
sqljava troubleshootingsql server environmentroot cause analysis kenan fxsiebel crm roo

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