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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Statistics / Analytics |
EmploymentType | Full-time |
System Operation Analyst Pune 1 to 3 yearsAre you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis role is a part of our Remote Infrastructure Management Team. Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.What you will be doingDrives issue resolution by making critical decisions that may impact multiple clients processing.Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.Maintains peak performance at full capacity for all systems.Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.Recognizes abnormal processing conditions and makes appropriate response decisions.Follows escalation procedures when appropriate to resolve errors in a timely manner.Makes use of available documentation to resolve errors and identifies/implements documentation gaps.Recognizes and implements/automates process enhancements.Monitors and responds accordingly to an array of system and application generated messages.Responds in a timely manner to questions and requests from incoming calls and incident tickets.Proactively maintains contact with clients and serves as client advocate to internal organizations.Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.Works on internal and external projects of various sizes, complexity.Contributes to existing and develops new solution approaches to the IT environment.Other related duties assigned as needed.What you bring:Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
Keyskills :
customer relationsreportingmisslaaccountsopen systemsonline privacyproblem solvingtime managementcustomer serviceissue resolutionerror correctioninfluence othersfinancial servicesproduct managementproduction control