System Support Analyst

Job Description

About Medline: Medline is Americas largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 350, 000 medical products, encompassing medical- surgical items and one of the largest textile lines in the industry. With seven manufacturing facilities in North America and over 25 joint venture manufacturing plants worldwide, along with 32 distribution centers, Medline posted $10.0 billion revenue last year. Why join Medline: A direct, full- time employment in a large, stable, rapidly growing and yet profitable company. Privately owned company with no public debts. No ill effects of recent downturn/ recession. First- rate compensation and benefits package. Genuine individual growth potential in this new establishment. Open door and highly ethical work culture, with due accountability. Medline India is looking for a System Support Analyst located in the Information Services division . This position will be responsible for providing technical leadership for IT Helpdesk team, resolving complex OS, application issues, act as escalation point in Helpdesk hierarchy Required Skills Experience- 6- 8 years Education - Bachelor s Degree, or technical institute degree/ certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Desired Skills Excellent technical knowledge of desktop operating system Windows 7, 10 , on physical and VDI environment , End user computing devices Preferred skills in VDI performance monitoring , troubleshooting , knowledge of VMware horizon 7 , VMware ESXi 6.0, 6.5 will be added advantage Working knowledge of server operating system Sound knowledge of AD, Exchange, user access management, Print servers, DNS / DHCP , MDM , Knowledge of commonly used software applications such as MS Office, MS Visual studio etc. Sound knowledge of ITIL processes Experience on IT Ticketing tool Experience working with application deployment tools Experience working with a patch management Creating and presenting technical documentation. Maintaining and troubleshooting network LaserJet printers. Familiarity with wireless technologies and security policies Self- confidence and interpersonal skills Analytical and problem solving skills Good communication (both verbal and written) skills Planning and organizing skills Able to operate effectively in a team environment with both technical and nontechnical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanor under stress Able to operate within customer standard operating procedures Responsibilities Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers / Hardware team Responsible for monitoring, operating, managing, troubleshooting and restoring end user computing devices Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Perform user data and application recovery Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/ software Use tools and methodologies to load, copy and customize operating system configurations for deployment Develop trends by monitoring and analyzing incoming incidents , problems and support requests Operates within, enforces, and suggests modifications and additions to end user devices standards and guidelines Works with vendor support contacts to resolve technical issues within the desktop environment Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas Maintain adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Familiarize end users on basic software, hardware and peripheral device operation,

Keyskills :
brms auditing automation thelpdesk msoffice itoperations standardoperatingprocedures performancetuning printservers visualstudio continuousimprovementfacilitation windows7 backuprecovery systemsupport