Systems Administrator

Job Description

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for a System Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

Duties and Responsibilities

• Serve as an escalation technician for front line Service Desk support and assist with inbound support requests to receive, triage and facilitate resolution for internal customers
• Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
• Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems
• Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
• Configuring new-hire systems and performing IT on-boarding for new employees
• Acting as a local resource for hands-on and eyes-on assistance in the server/networking room
• Potential occasional travel to remote offices for similar projects
• Collaborating with (getting help from or providing help to) Service Desk Team members and other teams subject matter experts with projects or initiatives
• Researching, installing and evaluating new products and services for deployment to internal customers
• Implementing, improving and documenting new and existing policies, procedures and processes for various IT systems
• Maintain inventory, assist with asset procurement, delivery and shipping
• Support for A/V equipment in the conference rooms
• Assist in supporting employees in the office as necessary

Required Skills

• Communication: patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
• Explaining computer concepts/procedures/policies to non-technical internal customers; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues
• Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner
• Beginning to Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
• Tangible understanding of security best practices, worst practices, concepts and real-world application
• Must speak fluent English
• Must be capable of lifting 50lbs

Preferred Skills

• Scripting: experience with scripting or reverse engineering scripts in PowerShell/Linux
• Systems management and automation: experience with WSUS, basic Group Policy and automation services
• Networking concepts: basic network concepts and troubleshooting
• Basic understanding of networking concepts: TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling (straight through vs crossover, patch panels and patch ports, tracing/toning cables and troubleshooting wiring issues, etc.)
• Familiarity with Linux: understanding of the Linux command line, services, data manipulation, installation and high level system operation
• Exposure to scripting for task automation (JAMF/SCCM)
• Shift Timing : 4 AM - 12:30 PM (IST) ), shift allowance is applicable .

Keyskills :
subject matter expertsservice deskgroup policypatch panelsmusic makingip addressingactive directorycustomer supportgroup managementdaily operationsaccount creationconference roomsdata manipulationsystems managementreverse engineeringintelli