Systems Operations Analyst II

Job Description

Client Server Operations :: 2 to 4 years :: SJR, Bangalore :: 24/7 Shift Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamProvide level 1 and level 1.5 support for client-facing systems and applications servers- windows, UNIX, Linux and internet applications with the help of proactive monitoring set up.What you will be doingPerforms monitoring and operational management functions for associated hardware and software within 24x7 processing environment.Recognizes abnormal processing conditions and makes appropriate response decisions.Follows escalation procedures when appropriate to resolve errors in a timely manner.Makes use of available documentation to resolve errors, identifies and implements documentation gaps with the help of leads.Works closely with leads in bringing process stabilization and enhancement by working on alertReduction and knowledge articles augmentation.Recognizes and implements/automates process enhancements.Monitors and responds accordingly to an array of system and application generated messages.Responds in a timely manner to questions and requests from incoming calls and incident tickets.Proactively maintains contact with clients and serves as client advocate to internal organizations.Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.Works on internal and external projects of various sizes, complexity.Contributes to existing and develops new solution approaches to the IT environment.What you bring:Demonstrated knowledge of FIS products and services, financial services industry and open systems operating systems.Knowledge of clients objectives/business priorities and FIS role in achievingWorking knowledge on Zena scheduling tools and good at using job aids during abends.Working knowledge on event monitoring tools such as Omnibus, Zenoss.Knowledge of ITSM tools such as SNOW and CMS.Knowledge of Card and Check monitoring using either inhouse or external tools.Excellent customer service skills that build high levels of customer satisfaction for internal and external customersExcellent analytical, decision-making, problem-solving, team and time management skillsExcellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributorsWillingly shares relevant technical and/or industry knowledge and expertise to other resourcesAbility to persuade and influence others on the best approach to takeAbility to multi-task, deal with predefined deadlinesFlexibility, versatility, dependability, positive outlook, strong work ethicResourceful and proactive in gathering information and sharing ideasAdded bonus if you have:

• Knowledge of FIS products and services.
• Knowledge of financial services industry.
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization.

What we offer you:

• An exciting opportunity be a part of World s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on Remote Infrastructure Management space.
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
customer relationsreportingmisslaaccountsremote infrastructure managementaidsopen systemsonline privacyproblem solvingtime managementcustomer servicemonitoring toolsscheduling toolsevent monitoring