Team Lead - AR (OTC)

Job Description

PRIMARY FUNCTION:State the primary function or overall purpose of your position.This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton s global business and operations that use SAP application for financial accounting and reporting. The position is responsible for cash applications, analyzing deductions, collections with a high degree of efficiency and quality for Eaton business units. This position is responsible for managing a team of employees in Pune, India, one or more Accounts Receivable activities cash applications, deductions, collections etc. while fostering process improvements and continuous learning. This position is also responsible for managing key production metrics and activities associated with quality audits.List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.Management of Teams:Manages non-Professional staff, in one or more subgroups of Accounts Receivable which will include cash applications, deductions, collections, customer master creation and maintenance etc. depending on the region, ledger and team size by creating goals, mentoring, coaching and providing opportunities to enhance current skill sets in order to foster/empower an innovative team environment.Day to Day Activities:

• Driving customer satisfaction by ensuring accounts receivable activities are performed as per customer expectations and service level agreements
• Work allocation and balancing between team members to ensure a balance between employee engagement and customer satisfaction
• Subject Matter expert Work with the team members to resolve issues as well as provide solutions to the issue
• Plans and oversees daily production activities by facilitating continuous process improvements and knowledge sharing/transfer of direct reports in order to drive standardization of processes.
• Manages metrics to meet goals by ensuring direct reports job functions and activities are performed efficiently and effectively in order to support the rapid integration of acquisitions and facilitate divestitures, and reorganizations.
• Provides customer support and resolution to issues by metrics monitoring and quality audits in order to assure quality of product to the customer.
• Working knowledge of IC reconciliations, Deductions, Customer reconciliations
• Adhering and ensuring smooth month end close.

Governance:

• Focus on internal controls especially to SOX, statutory requirements local as well as US GAAP, company s accounting policies
• Work on remediation of gaps identified as part of various audits Internal, External, SOX, Peer Review
• Define process/strengthen processes to ensure better and strengthen controls in AP processes

Continuous Improvement

• Drives continuous improvement in the team by proactively identifying areas of process simplification, improvement and automation through Lean tools like Six Sigma, BPI, Kaizens, VSM etc.

Ad-hoc Activities:

• Participates on project enhancements as process knowledge expert.
• Prepares monthly metrics reporting for both senior management and the process team in order to identify areas where progress is being made or opportunities for improvement.
• Participates in the selection process of hiring candidates
• Works with the Process Leader in strategy deployment and also, sharing ideas for strategy development
• Other activities assigned by supervisor or special requirements for management or company
• Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).

DIMENSIONS:Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).

• Cost per cash application
• Cash Application Per Full-Time-Equivalent.
• Quality - Data Entry
• Cash on Account
• Customer Survey and Employee Survey results.

QualificationsRequirement:Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.

• Experienced Manager of People (5-8 years) is essential, preferably a CA/MBA/ICWA
• Must have relevant experience of at least 5 to 8 years experience in AR (OTC) is essential.
• Must have handled a team of minimum 8 + FTE s
• Knowledge of ERP required - Oracle, SAP, MFGPRo
• Process knowledge of OTC cycle
• Knowledge of SOX/ US GAAP/ India regulatory/Internal control
• Effective communication with ability to build successful teams
• Excellent written/oral communication skills
• Demonstrated process improvement and project leadership skills
• Ability to independently achieve consensus and bring forward new ideas to remove barriers
• Proactive work style
• Ability to work under pressure and balance many assignement at one time
• Proven Record of delivery of process improvements.
• Ability to own a project and bring it to a logical and successful completion
• Change Management Experience is preferred
• Core knowledge of AR- Order to Cash
• Strong analytical, problem solving and conceptual skills. Must be able to analyze data, identify problem areas, make improvement recommendations, and implement approved recommendations.
• Customer focused with an attitude and ability to define and meet customer expectations.
• Proven experience with Microsoft Office Suite or similar.
• SAP/Oracle Financial or equivalent Financial Systems experience.
• Some knowledge of lean tools such as 8-D analysis, Pareto Charts, and Business Process Improvements (BPI).
• Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results.

ADDITIONAL INFORMATION:Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)This role will require the candidate to work in shifts Night Shift (18:30 to 03:00 AM (following

• morning) or 12:30 to 21:30 depending on the region assigned
• This role requires an individual to be able to adapt to change in an ever changing environment and manage a staff to those changes.
• Supplier of resourcing to other areas of the organization which requires continuous cross-training efforts of staff; managing becomes a challenge to cover work-load and met metrics.
• Managing multi-lingual and multi-cultural staff to be able to support our global customer s expectations for Invoice Processing.

Yes! Because you are the one we are looking for, we hope to hear from you now!We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you ll find one thing in common. It all relies on power. That s why Eaton is dedicated to improving people s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. We re ethical, passionate, accountable, efficient, transparent and we re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: Finance/AccountingRegion: Asia PacificOrganization: Corporate SectorJob Level: Team Leader/SupervisorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position : NoDoes this position offer relocation : NoTravel: No,

Keyskills :
us gaapsix sigmadata entrylean toolsquality auditservice levelpareto chartscustomer focusshared servicesproblem solvingsap applicationcustomer master