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Team Lead - Last Mile

5.00 to 10.00 Years   Pune   25 Jul, 2022
Fortune Personnel Services
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job responsibility
    • Role involves managing team members to ensure that LM Network is ready for new/MACD Orders, as per delivery requirements
    • Ensure network readiness within timelines for new/MACD orders
    • Rigorous follow up and use of interpersonal skills for faster closer of Delivery Cycle time
    • Responsible for process improvements and project management for faster delivery
    • Drive, Track, Monitor & Publish the delivery report with SLA and pending status
    • Team Management
    • Projects management
    • Responsible for tracking of end-to-end deliverables till LM readiness, monitoring and flag for its deliveries in time; starting from Resource planning, Execution planning, Material planning to deliveries for the region.
    • Responsible for service delivery cycle time for all Products of Network services
    Operational Deliverables:
    • Knowledge of Enterprise Key Offerings such as MPLS, ILL, DLC, NPLC etc Solutions
    • Execution of Customer Delivery orders within signed off Timelines
    • Timely Project Plan submissions & Expectation Sign of
    General:
    • Responsible to Maintain technical documentation of processes and procedures used in Service Delivery- LM.
    • Training need identification of LM team and bridging the gaps by appropriate training and developmental activities.
    • Work with internal teams to define, develop, and deliver LM monitoring interfaces.
    • Responsible for generating and presenting metrics, reports, overall systems information. Document relevant processes.
    • Relationship Management - Develop and manage a strong alliance in the region with internal/external stake-holders to improve the predictability of deliverables better SLA and QOS readiness for new/MACD services and cost effective solution.
    • Compliance - Responsible for TRAI QoS Compliance for LM service delivery, Program Management.
    • Process Improvement - Plan cost reduction initiatives thru IT, process or people, while delivering the service lifecycle.
    • Contribute actively in IT change requirements that will define smooth service delivery for enhanced customer experience.
    ,

Keyskills :
cost reduction initiativescost reductioncost effectiveservice deliverymaterial planningresource planningproject managementinterpersonal skillstechnical documentationqosslailldlcmplsnplcmetricstrainingplanning

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