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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Travel / Tourism |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Primary Objective of Position:Client SLAs Compliance, handling and smooth functioningEnsure that the SLA s are achieved as per the defined SOW/SOPEnsure revenue opportunities are met at all timesEnsure teamwork and effective communication occurs at all timesEnsure to deliver client, prepare dashboard, reports, metrics accurately as per goalCWT Internal SLAs & processes compliance and QualityAssist and identify process changes to increase efficiency, present service solution.Serve as first line of support for all operational / process questions from TCsLead and organize team meeting discussions and attend all scheduled skill enhancement sessionsWorkflow ManagementShould be willing to work in 24X7 environment.Responsible for day to day functioning, administrative work & floor ManagementInitiate process improvement by identifying service delivery gaps and Offering solutions for the sameResponsible for compliance, performance Management process and policyStrengthen the team by providing effective support, performance Management; timely Coaching & feedback and helping them acquire new Talent, knowledge & skillsRaise Service Alert Advices and inform your immediate manager to ensure prompt resolutionCustomer SatisfactionAnalyze the coaching / training needs of the reps & support them in deliveryKeep line Manager informed of real issues, such as service disruptions or technical faultsEnsure that the process operates as per the COE guidelines (Process Specific)Attend required training sessions in order to keep abreast of product(s)Ensure equal opportunity to all the team members to achieve desired resultsOffer value added alternatives and solutions in accordance with client and CWT directives.People ManagementPeople-Deployment / Training / Goal SettingTimely completion of one-O-oneIdentify Focus group & enhance their performanceEnsure that the team stays highly motivated and satisfied with the work/work cultureEnsure equal opportunity to all the team members to achieve desired resultsDevelop self and team membersEnsure appropriate support is available to the team members to manage day to day work with appropriate Quality.,
Keyskills :
salescustomer relations slaquality coachingtraining needs business travelservice delivery