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Team Leader Sales

1.00 to 2.00 Years   Pune   15 Nov, 2019
Hinduja Global Solutions Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisSales Support / MIS
EmploymentTypeFull-time

Job Description

  • Managing an average team size of 15 members.
  • Need to be approachable and supportive towards the team.
  • Should have the ability to motivate the team to achieve their targets.
  • To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
  • Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
  • Prepare schedules for the teams and ensure attendance.
  • Compliance to login, log out & scheduled breaks of agents.
  • Ability to evaluate calls, coach and provide feedback.
  • Responsibility for delivery of the defined customer experience in every interaction.
  • Work very closely with team members to solve customer problems.
  • Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
  • Ensure all Company policies and procedures are implemented consistently and fairly.
  • Conducting performance appraisals for the team.

Keyskills :
sales sla eamhandling customerrelations targetplanning shrinkagecontrol attritioncontrol performancemanagement

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