Team Manager

Job Description

Job Title: Team ManagerLocation: PuneAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Dynamic WorkingOur dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbiesDynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.

• To manage a large and diverse team of Process Associates working towards pre-defined targets
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
• Assist the AVP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.

What will you be doing

• Ensure daily SLA are met as per Business Schedule
• Manage and Address queries raised by the client and other stakeholders
• Accountable for identifying , analysing and resolving /implementation processing issues to prevent re-occurrence reducing loss to the business
• Provide support and cover in terms of process management to team members
• Conduct Quality Assurance checks on the process and ensure team adhere to the agreed controls and checks
• Monitor performance for all Advisors on a monthly basis and provide feedback & Coaching of staffs
• Address daily workflow issues and effective handling of people issues.
• Update AVP with the performance of the team and daily updates related to process & people.
• Measure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and training
• Keep track of people management and ensure people adhere to laid down policies.
• Assist AVP with Disciplinary & Grievances framework, completing documentation and scribing for interviews
• Handling of Audits for the team and ensure the open actions are closed in timely Manner.
• Drive process improvements culture within the team. Identify and eliminate non value added steps in the process
• Positively support and contribute to team building and team dynamics through personally displaying team attributes.
• Participate and lead any project related changes within the unit
• Drive and create Risk awareness among the team

What we re looking for:

• Minimum Qualification Graduate
• Minimum 2 year experience in Team Management
• Minimum experience of 4 years with working knowledge in payment domain, systems and procedures. Experience of handling payment investigations along with schemes channels and policies and supporting a team in same environment
• Should be able to communicate fluently & expert working knowledge of MS Excel, MS Access and Power Point skills.
• Experience in stakeholder management
• Preferred candidate with Knowledge of swift messages, manual payments policy and different currencies settlement cycle time.
• Candidate with understanding of risk and control processes

Skills that will help you in the role:

• Demonstrate an experience of workflow/queues management and people leadership
• Aptitude to work in a variable business environment, meeting tight deadlines and aggressive TAT
• Self-starter and self-motivated player, able to define structure and prioritise work for self and team, if required.
• Ability to work with different geographies and quickly adapt to changes

Where will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Our ValuesPurpose and Values We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.,

Keyskills :
risk management frameworkkey performance indicatorsms accessteam buildingservice levelrisk managementpeople managementprocess managementregulatory requirementsconsumer bankingquality assurance