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Tech Lead Site Reliability Engineer

4.00 to 8.00 Years   Pune   12 Dec, 2019
NICE inContact
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

The Site Reliability Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. This includes implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources.

Responsibilities:

  • Follow architectural design to install, configure and validate the system build.
  • Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Strong Account Management skills
  • Participate in knowledge transfer activities as required
  • Work in accordance with NICE support process, procedures, contractual SLAs.

Qualifications / Education:

  • Bachelors degree in Computer Science / Software Engineering (or similar)
  • 8+ years of experience working within application or software support and/or installation.
  • 4+ years of experience working within public or private cloud environments.
  • 4+ years of experience working in a Windows based environment including both production and personal systems.
  • 6+ years communicating in English in a technical field.
  • Experience working with WFO related software (WFM, QM, Etc )
  • Experience in Web Applications support
  • Experience in Database Troubleshooting and Tuning (MS SQL)
  • Experience as IT (Network and system) that worked on Server issues mainly
  • Strong troubleshooting and problem-solving skills
  • Experience in customer support serving global customers

Personal attributes

  • Excellent English verbal and writing communication skills
  • Team player - ability to work well in a close team environment
  • Fast learner with ability to educate her/himself on relevant technologies
  • Ability to multitask and prioritize work
  • Ability to remain focused and calm under pressure
,

Keyskills :
algorithms java android academics roblemresolution communicationskills privatecloud architecturaldesign productmanagement webapplications itnetworking mssql softwaresupport managementskills accountmanagement knowledgetransfer customersuppo

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