hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Account Engineer

3.00 to 5.00 Years   Pune   18 Nov, 2019
SIGMA SOFTWARE
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Technical Account EngineerPune, IndiaYou are responsible for the acceptance, triage and resolution of customer reported incidents. They will perform preliminary investigation and resolve incidents, update tickets with status and work with Tier 3 and other sections of the business on delivering workarounds and patches as applicable. Where assigned, they will work on customer projects for UAT and delivery of new software. They are also responsible to maintain Customer Environments (QA, UAT, PROD) and product deployments in the environmentsJob titleTechnical Account EngineerPune, IndiaReports toDirector, TAMDate10/07/2019KEY SKILLS :

  • UNIX: Intermediate - level knowledge, with some experience in maintenance or admin activities.
  • Oracle: Intermediate - level knowledge of Oracle (OR another relational database, such as Sybase or MS SQL), such as basic SQLs/queries
  • WebLogic/JBOSS: Able to maintain an application within WebLogic/JBOSS
  • Experience in a software development environment or in roles such as technical support, business analysis, project management team, client on - site, or other customer - facing roles.
  • Knowledge of the domain (high - speed data, VoIP), particularly with the cable / Telecom industry.
DUTIES & RESPONSIBILITIES:
  • Accept new incidents as created by customers
  • Support assigned clients / customer environments in the Cloud by having an intimate knowledge of a client s implementation and critical business processes
  • Investigate new incidents as reported by customers, or through automated alerts. Ensure the issue is properly understood and documented in CRM. Gather necessary evidence for triage and incident resolution.
  • Escalate P1 or urgent issues as needed to the appropriate teams and management
  • Gather necessary evidence for triage and incident resolution.
  • Resolve incident per Sigma triage and resolution processes or escalate to Tier 2 for additional assistance.
  • Communicate regularly with customer and internal resources on status of incident per accepted guidelines
  • Ultimately responsible for resolution of all incidents opened by the customer
  • Assist customers with operational issues on the software.
  • Coordinate customer deployments with internal teams
  • Documentation related to new release which includes release notes and Deployment document
EDUCATION & EXPERIENCE:
  • Education Requirements Min. Computer Science Graduate.
  • Experience Requirements 3 - 5 years
COMPETENCIES
  • Strong communication skills (written, verbal), problem - solving skills and interpersonal skills
  • Client service - oriented and solution - oriented
  • Able to communicate effectively with all levels of staff and external clients
  • Able to participate in the on - call rotation in 24 7 support environment and work on production P1 situations during off hours
  • Able to communicate fluently in English.
  • Able to travel (minimally)
Sigma Systems is the fastest path to creating, selling and delivering digital products and services. The company s portfolio spans enterprise - wide product & service catalog, configure price quote, order management, service provisioning and device management all of which can be deployed in the cloud or on - premise. Sigma software is enabling product innovation and business agility at large communications, media and high - tech service providers globally. We offer a fast - paced, success - oriented work environment fueled by the talent, skills and expertise of our employees. We offer competitive salaries, performance - based incentives, a world of career opportunities and a comprehensive benefits package. Our corporate values of innovation, dedication and agility allow us to exceed expectations while saluting success along the way. If this sounds like the opportunity for,

Keyskills :
uat tam erviceproviders tier2 businessanalysis clientservice externalclients releasenotes technicalsupport ordermanagement servicecatalog projectmanagement communicationskills productinnovation softwaredevelopment interpersonalskills stron

APPLY NOW

Technical Account Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved