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Technical & Business Operations Analyst

1.00 to 3.00 Years   Pune   12 Mar, 2020
Amdocs Development Center India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • You will be responsible to build and maintain web, virtual, and client server environments for the enterprise.
  • You will be expected to troubleshoot and resolve any IT service issues related to operating systems and servers; partner with the other infrastructure teams to troubleshoot and resolve related issues.
  • You will need to leverage optimization techniques to maximize the efficiency of all computer systems and Implement and maintains a systems business impact assessment to prioritize system recovery in the event of a failure.
  • You will build and implement software standards for operating systems, servers and virtualized infrastructure.
  • You will also be expected to evaluate new technologies to meet business needs or to solve business problems.
  • You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to provide high standard deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction).
  • Must have 1 to 3 years of technical experience as a Unix Administrator
  • Should have 1-3 Years of experience in Unix & Production Support.
  • Good Knowledge of various flavors of Unix like HP Unix, Sun Solaris, Linux, IBM AIX - System working, commands and troubleshooting and good command on either one of the Unix flavor
  • Worked on customer troubleshooting cases management
  • Knowledge of secure Unix server access methods and tools, Unix system backup and Restore tools, User creation, deletion or modification on Unix systems, File system space Management, Mounting/Unmounting tasks, Software installations on UNIX systems
  • Knowledge on OS/Application security patching.
  • Work in rotational shifts to provide 24x7 support to Amdocs internal customers
  • Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
  • First level technical support on UNIX related issues to Amdocs internal users through phone or by other communications means
  • Follow all procedures laid out for the Amdocs Service Desk on a day-to-day basis
  • Troubleshooting of customer server connectivity problems
  • Ability to work in a team
  • Cross-Cultural awareness
  • Demonstrate Written communication skills
  • Demonstrate Oral Communication Skills
  • Multi-tasking management & prioritization
  • knowledge sharing
  • Service Orientation
  • Self Management (Time, Tasks, Follow up & Updates)
Why you will love this job:
  • You will be working on market leading software for the telecommunications industry.
  • You will be provided with a rare learning opportunity within an experienced team, to work on high-end technology.
  • You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization.
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Keyskills :
businessoperations sales reporting mis quality rootcauseanalysis serviceleveladherence hpunix ibmaix rootcause sunsolaris filesystem servicedesk clientserver servicelevel systemrecovery spacemanagement technicalsupport operatingsystems

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