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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
You will lead and mentor a small team within a specific task or projectYou will be responsible for processes , KPIs , and communication within the projectYou will identify process changes that lead to efficient operations and sets the processes for the benefit of the team , ensuring process alignment and team mentoringYou will also have hands - on work as an analyst whenever required , guiding and assisting teams in problem resolution , providing technical coaching , mentoring , and knowledge managementYou will guide team to resolve technical issues , come up with new ideas , and enhance processes as required for bill audits , running maps , service desk ticketsYou will guide and assist team to identify and analyze production issues , track recurring issues , identify ways to prevent them , or suggest a permanent fix6 years of relevant industry experienceExcellent communication skills and ability to respond to customer queries quicklyAbility to understand business needs and manage 24X7 shiftsGood hands - on technical knowledgeExcellent domain knowledge in incident handling , production management , and audit processesExperience in a complex global , matrix organization working across multiple time zonesExperience in working in ambiguous situations , working under pressure , and flexible work hoursProduction - oriented with a sense of urgency and sensitive to production requirements.Why you will love this job:You will have a wide scope of activitiesYou will have excellent products and solutionsYou will have scope for professional development,
Keyskills :
servicedeskincidenthandlingprocessalignmentproblemresolutioncommunicationskillsproductionmanagement24x7mapsmatrixrunningbusinessanalysiscoachingpressurealignmentmanagementoperationsentingcommun