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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
1. Excellent Written and verbal communication & Dynamic and engaging written communication style Ability to use written and verbal skills to establish rapport. Ability to use questioning skills to easily explore customer needs and concerns. Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport. Must avoid poor grammar, misstatements or lengthy explanation. Proven ability to communicate articulately and credibly. 2. Developing strong collaborative relationships with the client. 3. Knowledge management ensures compliance to the process and documents exceptions and artifacts such as case studies, best practices etc. 4. Ability to efficiently organize, plan, schedule and execute business activities. 5. Ability to follow a logical, analytical approach to business conversations and sales processes 6. Technology comfort and should be tech savvy. Must maintain a high level of familiarity with the issues like - Internet issues, Connecting Wifi, Equipment Setup, Remote Control Issues, Registering/Creating online profile, Call Blocking, Setting up Email, Email Access issues, Voicemail Setup. 7. Analytical and judgment skills. Agents need to read between the lines . 8. Demonstrated ability to achieve Sales/Service goals. 9. Success in highly automated environment 10. Ability to investigate and analyze issues raised to provide a resolution. 11. Must able to succeed in highly automated environment.,
Keyskills :
sapslacustomer relationsqualityreportingservice deskcase studiesremote controlequipment setupknowledge managementverbal communicationwritten communicationwifisalesemailaccess