Technical Solution Consultant

Job Description

Technical Solution ConsultantTechnical Solution Consultant for Global Remote Services TeamHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation.Are you looking for a unique, truly innovative role What if it could be with one of the most impactful IT companies in the world Then we have the right opportunity. Hewlett Packard Enterprise (HPE) brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers.HPE advances the way people live and work and we live by three core values that drive our business: Partner. Innovate. Act. In this amazing role, you will successfully resolve a variety of technical issues (hardware and software) from incoming internal or external businesses, end users contacts and proactive notification systems.How will you make your mark

• Provide Remote Storage/Server/Networking, Hardware & Software support to MC Customers, Field CEs, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
• Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
• Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
• Provide immediate technical response and expertise in restoration of customer High availability environments.
• Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
• Develop and document clear action plans to resolve issues even where information may be limited.
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
• Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
• Collaboration with other cross functional groups i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
• Participate / prepare Post Incident Reviews with ASM/Account Team as required.
• Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

If you are

• Having 0-1 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
• Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
• 1-2 years of Field support experience preferred.
• Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
• Experience in supporting at least 2 OS in a clustered SAN centric environment.
• Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
• Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
• General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
• General knowledge of networking concepts and iSCSI protocol.
• Knowledge & understanding of Storage arrays - EVA, MSA and XP Storage.
• 3PAR Arrays (Legacy or StoreServ 7xxx/10xxx), understanding of CPG concepts, servicemag disk replacements, Node rescue.

Prerequisites:

• Education: 10th 12th B.E/B.Tech With specialization in Electronics & Communication, EEE, Computer Science, Information Technology ( 2019 or 2020 batch passouts only)
• Good communication skills
• Good troubleshooting skills
• Excellent attention to detail

We offerA competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it Then let s stay connected!-> https://www.facebook.com/HPECareers-> https://twitter.com/HPE_CareersJob:ServicesJob Level:EntryHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,

Keyskills :
customer relationsit infrastructuremission criticalsoftware supportsalesproject managementconsultingit servicesbackup softwarefield supporttape librariessapproblem solvingcall managementcomputer science