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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS,Network / System Administration |
| EmploymentType | Full-time |
*ESSENTIAL DUTIES AND RESPONSIBILITIES Prime Ciena contact for any Blue Planet Customer CaseIssue opened o Interact with customer on a daily basis working on production and deployment, issue, etc providing feedback into the larger Ciena team for resolution o Interact with concerned development teams to help get resolve the issue at the earliest o Great monitoring and debugging skills to collect all the needed logs with minimal access and help provide the same to concerned department for resolution o Good automation skills to come up with tools which will help in collecting required information from Customer site with minimal downtime o Come up with workarounds to minimize Customer dissatisfaction with functionality shortcomings. o Bring feedback back into AccountPLMR&D community to help improve product functionality in future releases o Provide weekly execute updates on the execution and status of the customer engagements Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the Ciena team. Act as the customer advocate internally to Ciena and the Ciena support person to the customer. Availability to travel 25 of the time SKILLS Although part of a larger group, the candidate must be satisfied working in customer environment with limited other onsite Ciena support. Excellent English communication skills. Primary focus is supporting local customers, but you will also be providing off hours support for our customers in other regions. Linux navigation skills with some shell scripting is mandatory Development experience in scriptingautomation is recommended The successful candidate will need to enjoy working daily with customers and have a Customer First attitude to their role. Great communication skills are a must for this role both at a highend technical level (general product overview) down to deep dive CTO type analysis. Strong written and oral English communication skills Experience with OSS systems such as CA NimSoft, HP Openview, IBM NetcoolTivoli or Infovista is a plus knowledge of SQL an advantage Detailedoriented with strong analytical and problem resolution skills Should be able to work independently and be able to work in 247 shifts if required. Experience in below OPERATING SYSTEMS UNIXLinux LANGUAGES PlSQL , JAVA, Shell Scripting DATABASE(S) Oracle 11g12c Working Knowledge in VMwareAWS is essential Graph database (neo4j), postgres will be helpful . Experience in the following is an advantage Telecommunications knowledge including SONET, DWDM, Ethernet, SDWAN, Docsis, xPON, IP, MPLS OSS products such as Amdocs, Ericsson, Netcracker, Blue Planet Network Inventory Design and Planning, Network Discovery and Activation Experience supporting mission critical distributed systems Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other),
Keyskills :
mplsoperating systemsslamission criticaltroubleshootingcustomer relationsjavashell scriptingticketing systemswindowshp openviewdwdmproblem resolutiondistributed systemsosssql