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Technical Support Engineer

2.00 to 7.00 Years   Pune   04 Aug, 2023
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaEmbedded, VLSIHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Ask customers targeted questions to quickly understand the root of the problem
    • Track computer system issues through to resolution, within agreed time limits
    • Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate feedback to customers
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Prepare accurate and timely reports
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients

Keyskills :
recovery managementnetworkingtelnettechnical supportvpnworkstationtroubleshooting

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