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Technical Support Engineer (Fullstack - Nightshift)

2.00 to 4.00 Years   Pune   27 Oct, 2022
KNOREX
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Key ResponsibilitiesYou will research, diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner. You will be responsible for working with different systems, softwares, cloud technologies and follow SLA / SOP to resolve or escalate unresolved issues to appropriate internal teams.
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    • Collaborate with our Product Engineering Teams to implement hot fixes and new features
    • Follow SLA / SOP for proper escalation of unresolved issues to the appropriate internal teams
    • Coordinating with Product Engineering, and Customer Success on outstanding tickets to ensure rapid resolution
    • Plan, organize and develop user-facing features for the components in our dynamic ads platform.
    • Write and optimize client-side code of the web applications, create fast application with good UI/UX
    • Provide prompt and accurate response to customers / customer success team
    • Ensure proper recording and closure of all issues
    • Document knowledge in the form of knowledge base tech notes and articles
    • Participate in night shifts (permanent or roster basis) to support clients across the globe.
    • This position reports to Technical Support Manager or equivalence.
    , Requirements
    • At least 2 years of work experience as Software Engineer or Technical Support Engineer (Backend)
    • Understanding of the front-end and back-end processes
    • Frontend must have: ReactJS, Javascript, HTML, CSS, Bootstrap
    • Frontend desirable: Redux, react-router
    • Backend must have: Java, Springboot, MySQL
    • Backend desirable: Hibernate, NodeJS, MongoDB
    • Understanding of programming templates and architecture design guidelines
    • Good troubleshooting, debugging, problem solving skills
    • Excellent command of written and communication in English
    • Ability to absorb complex technical concepts and communicate them to a non-technical audience
    • Resourceful, creative, and analytical in understanding customers needs to deliver them satisfying solutions
    • Possess good work ethic, attitude with good follow-through
    • Possess at least a Diploma in any field, preferably Computer Science or IT related.
    • Preferred Experience/Qualifications:
      • Customer Service Experience
      • Experience within a SaaS, B2B product environment
      • Competency in a technical skillset, such as programming, database systems, web troubleshooting.
      • Prior knowledge / experience of digital advertising technologies and platforms is a strong plus.

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsfront endknowledge base

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