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Job Location | Pune |
Education | Not Mentioned |
Salary | Rs 3.0 - 6 Lakh/Yr |
Industry | Education / Training |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Role & Responsibilities:Identify and resolve technical issues promptly and successfully (TAT 5 minutes).Answer technical and service questions about the product.Ownership for the team mission to create a 5-Star experience for every customer.Location:Mumbai- We-Work Chromium, PowaiRequirements:Immediate joining requiredField:Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.Key Skills:Understanding Operating Systems like Windows 7,8,10 and MacOS.Troubleshooting Network and Internet Issues for ClientsFixing Software and Drivers on Client SystemsUnderstanding of Settings and Control Panel Options.Fixing Issues in Device Manager and External Devices.Understanding Latest Privacy Settings and Access Control in Devices.Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.Adept at technology to troubleshoot and ensure smooth online class experience.Active listening skills, patience and detail obsession to maintain call logs.QualificationsGraduate in Computer Science/IT or strong passion for devise and software tech debuggingMin. 1-3 years relevant experience (BPO/IT)Working hours4PM 1 AM/12AM-9AM/8AM-5PM6 days working with 1 Weekday Off (Saturday/Sunday Working)Recruitment Method3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops
Keyskills :
control paneltechnical supportcontroloral communicationoperating systemsnetworkingremote desktoptelephone interviewingdesktopaccesscustomer relationswindowsaccess controljoiningdevice managersoftwarewindows 7customer servicetroubleshooti