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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | ecruitment Services |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Job Details : Technical Support - Non Voice (International) Candidate should have a mix of technical and customer service skills and be passionate about technology and helping customers. Candidate need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidate will be responsible to resolve technical queries related to Internet, Mobile Applications and Electronic Devices via Live Chat and ensure the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool. Roles & Responsibilities: Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tables and/or technical assistance through web-chat and email based communication tools. Offer Products as an upgrade in service and/or offer new products. Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards. Troubleshoot and resolve customers service problems and schedule field service calls when necessary. Responsible to sell and upgrade company core products in accordance with company requirements and customer needs. Responsible to save customers from disconnecting services, repair, and respond to other types of inquires. Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Responsible to document customer transactions accurately in the appropriate systems. Coordinate with the co-workers, lead persons and other departments as appropriate. Desired Candidate Profile: Undergraduate or Any Graduate (Not pursuing any regular studies) 0 to 2 Years Age
Keyskills :
HelpdeskTSETSOServiceDeskechnicalsuppItSuppItHelpdeskVoiceSuppServiceDeskExecutive