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Technical Support Professional - ITW

0.00 to 4.00 Years   Pune   16 Mar, 2022
TomTom India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    What you ll do
    • First class support to our end users and retailers for TomTom products and Applications
    • Troubleshooting and solving technical issues
    • Provide professional purchase advice
    • Provide personalized customer service by responding to the individual needs of the customer
    • Ensure the highest level of customer satisfaction in all customer interactions
    • Provide first class, professional end user and retail support via email and chat to our customers globally
    What you ll need
    • Preferred experience in customer handling in an international work environment;
    • Good written and spoken English
    • 24 x 7 availability
    • Good knowledge of MS Office applications;
    • Technical affinity;
    • Driven by quality and customer service;
    • Team player, quick learner and innovative thinker;
    Meet your teamAs part of the TomTom Customer Care team you will provide first class, professional support to our end users and retailers. You will play a crucial role in managing the complete Customer Experience Lifecycle from providing professional purchase advice to troubleshooting and assistance on a wide range of technical issues.What we offer
    • 6 months of ITW contract with TomTom Customer Care Pune
    • A challenging role in an open, innovative and international work culture.
    • Possibilities to further develop your career within our company.
    • Technical and product training.
    • Being part of the TomTom brand you will become a TomTom employee!
    After you apply
    • First call: If your application matches the role, then it s time to put a voice to the name! We ll call you to set up an interview.
    • First interview: In this interview, we want to know more about you what excites you about Customer care and how can you help us solve global challenges.
    • Second interview: Well dive into your potential role, showing you how you ll fit into your team and contribute to our vision.
    • The final decision: Cue the fireworks, because we ll start the onboarding!
    ,

Keyskills :
ms officeoperating systemssalescustomer relationscustomer service

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